This Privacy Policy explains how Delhi City Tours processes personal data when you use our website, make a booking, or take part in our culinary and market tours in New Delhi.
We may collect identification and contact details, booking and payment information, dietary preferences or restrictions, group size, meeting-point details, communication records, and limited technical data such as device and usage information. We may also process information you provide about language preference or route interests when arranging a tour.
We collect data from website requests, email, phone calls, and messages related to reservations or customer support. We also receive information during payment processing, check-in, and tour coordination, and we may generate internal records from those interactions.
Our site may use essential cookies for security and form functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose.
You may manage cookies through your browser controls and, where available, site settings. Disabling some cookies may affect booking forms, preference storage, or basic site performance. We do not rely on cookies to collect more information than is needed for normal website operation.
Subject to legal limits, you may request access to your data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing based on legitimate interests where that basis applies.
To make a privacy request, use the contact details in this policy and describe the data or activity concerned. We may ask for reasonable verification and will respond within the time required by applicable law.
We retain personal data for the period needed to manage inquiries, bookings, payments, tour delivery, dispute handling, accounting, and legal obligations. When data is no longer required, we delete it or anonymize it where appropriate.
When we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date.
We use personal data to respond to inquiries, manage bookings, confirm dates and group details, review dietary information, coordinate meeting points, process payments, deliver guided tours, maintain records, improve site reliability, and meet legal, accounting, and security obligations.
We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, and related administrative functions. We may also share booking details with guides or operational partners involved in arranging the requested tour, subject to confidentiality and purpose limits.
We may disclose personal data where required to comply with law, lawful requests, court orders, tax obligations, or to protect our rights, guests, staff, or operations. We may also share information to prevent fraud or address security incidents.
